FAQ's
1.) What does TAT mean?
Turn Around Time, the amount of time it will take once payment is received for your items to be made, packed and shipped to you.
2.) What are your Business Days?
Monday through Friday (weekends and holidays are not counted as business days)
3.) Our TAT is 7-14 Business Days.
4.) What are CUSTOM ITEMS?
Any item you want us to create that is not found/available for purchase on our website.
5.) How do we order CUSTOM ITEMS?
Email us at BoutiqueRebellion@gmail.com
6.) How much are CUSTOMS?
Pricing is based on your personal request. Every request is different and pricing may not be the same as what someone else was quoted for similar items. Please inquire via the CHAT NOW function or email BoutiqueRebellion@gmail.com to be sure your quote is accurate for your needs.
7.) We do our best to provide you with the best placement of the print on each item. Mock ups are not created true to placement/size, they are created to showcase your design. Placement & sizing of images may be different then the mock up & colors may be different due to screen settings.
8.) Due to the nature of monitor color settings- the tone of the color you see on your screen may be slightly different than that of what you receive.
9.) SHIPPING:
Items will ship within 7-14 business days from successful payment using USPS priority or UPS based on your selection. We reserve the right to change shipping carrier at our expense. Buyer will pay shipping costs based on the shipping selection chosen.
We are not responsible for lost or stolen items once the items are relinquished to the shipping partner. ***Route shipping protection is provided and encouraged to be purchased to cover any shipping related issues***
10.) REFUNDS/RETURNS:
Due to the one of a kind custom nature of our products we do not offer exchanges, refunds or returns . If there is a quality issue please let us know within 48 hours of receiving your item so we can make it right.
***Still have questions?!? No problem! Send us an email BoutiqueRebellion@gmail.com***